Salesforce Certified Community Cloud Consultant Study Guide

Study Resources

• Exam Guide

• Trailhead

• Videos

• Blogs/Other Guides

• Mock Exams

  • Focus on Force

  • Quizlet

  • Review and replicate scenarios

Key Features to focus

• Knowledge

  • Topics

  • Articles

  • Data Categories

• Community Settings

• Superuser access

• Permissions/Sharing

• Licenses

• Community Templates

https://trailhead.salesforce.com/credentials/consultantoverview

https://trailhead.salesforce.com/credentials/communitycloudconsultant

IMPLEMENTATION

• Given a scenario including Community member Persona information, recommend the appropriate License Type to meet the requirement.

• Evaluate the infrastructure of a Community.

• Describe capabilities of different deployment types.

• Determine the mobility requirements for a Community.

• Evaluate integration strategies for a given use case.

• Outline the considerations required for a successful Community rollout.

• Given a scenario, determine which limits will influence a Community (e.g., Community user limits).

• Explain how to set up a custom domain for a Community

SHARING AND SECURITY

• Determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.

• Determine the appropriate security model for a given use case (e.g., Sharing & Users, Person Accounts, Profiles, Objects).

• Determine the steps to build a public Community.

• Given a scenario, determine the steps to provision Community users.

COMMUNITY SETUP

• Determine steps to configure and set up topics, and map to associated knowledge articles.

• Identify the Community user login requirements.

• Determine how to set up email for Community users.

• Explain the multilingual capabilities in Communities.

• Identify when to integrate Salesforce products into a Community

COMMUNITY BUILDER

• Determine how to customize a Community to match a company’s branding using Community Builder.

• Determine how to customize navigation to given requirements in a template-based Community.

• Determine the steps to create and configure Lightning pages.

• Explain how to configure template components to given requirements.

• Determine the steps to install and set up Lightning components.

• Determine how to optimize Community performance.

COMMUNITY MANAGEMENT

• Identify how to grant users access to the Community.

• Determine the steps to set up Community dashboards and insights.

• Explain Community moderation features.

• Given a scenario, determine the steps to create recommendations in a Community.

• Given a scenario, determine the steps to set up reputation levels in a Community.

CONTENT

• Explain the capabilities of CMS Connect.

• Identify the methods to personalize content for users.

• Explain the capabilities of Chatter Questions and Chatter Groups.

• Describe the capabilities of Communities Search.

• Describe the process for translating a Community.

TEMPLATES & USE CASES

• Explain the capabilities and use of Lightning templates and Lightning Bolt

License Types

• Customer Community

• Customer Community Plus

• Partner

• Business account

• Lightning External App

• Lightning External App Plus

Videos

COMMUNITIES AND COMMUNITY USERS IN YOUR SALESFORCE ORG

LIMITS

• You can have up to 100 communities in your Salesforce org. Active, inactive, and preview communities, including Lightning Platform sites, count against this limit.

• The default number of roles per org is 5,000.

• page view limits for guest users, based on your Salesforce edition

  • Enterprise - 500,000/month

  • Unlimited - Unlimited

Exam Tips

4 months with no Community Cloud experience

2 month with minimal Community Cloud experience

2-3 weeks with more than a year of Community Cloud experience

Book your exam

Sleep well

Do not stress about passing it the first time